Guest requests go straight to the right department.
gohotel.io takes in-room and front-desk requests, sets urgency and routes each one to the right of nine departments.
AriaCheerful, never hesitates
Production-readyas of Pilot program open
gohotel.io
- Languages
- KO · EN · JA · ZH
- Also known as
- Concierge AI
Staff get a routing card: department, urgency, room.
Faint rows are the finished routing. Play to fill them in.
The faint trace is this whole call. Play it and each turn is drawn over it as it happens.
gohotel.io takes and routes the request. Your departments do the work.
What it handles
- Answers calls from guest rooms.
- Answers front-desk calls.
- Sets an urgency level on every request.
- Routes each request to the right one of nine departments.
What it hands to a person
- The service itself is done by the department's staff.
- Calls that depend on availability, such as late checkout, are confirmed by the front desk.
- Complaints go to a person.
gohotel.io speaks four languages and ships with an ops console.
Specification
- Languages
- Korean · English · Japanese · Chinese
- Integrations
- Ops console included · CRM optional · your PMS reviewed in the working session
- Deployment
- Cloud. The runtime also installs on-premises; scope for this product is set in the working session
- Data handling
- Whether conversations are recorded, and for how long, is set per deployment in the working session. Personal-data handling is set out on the trust sheet
- Call scope
- In-house extensions, outside lines, or both
gohotel.io has published prices, from $199 a month.
| Plan | Per month | Minutes included | Terms |
|---|---|---|---|
| Small property | $199/mo | 500 min | |
| Midscale | $999/mo | 2,500 min | Deployment fee can be waived |
| Resort | Custom | Set in discovery | Price and deployment fee shared after a discovery session |
What sets the price
- Rooms
- Concurrent calls
- Call scope: in-house, outside lines or both
- With or without the CRM
Five questions buyers ask about gohotel.io, answered plainly.
Which languages does gohotel.io speak?
Four: Korean, English, Japanese and Chinese. A guest can call in any of the four, and the request is filed as a routing card for the right department. Recognition accuracy and latency for each language will be published with their dates once measured.
Where do guest requests go?
To the right one of nine departments. gohotel.io classifies the request, sets its urgency and files it as a card for that department. Requests that depend on availability, such as a late checkout, go to the front desk, which confirms and calls the guest back.
Is gohotel.io live?
Not yet. It is production-ready, and pilots are open. Each pilot is recorded on this page with its date, and a hotel is named only after it agrees in writing. Until then, the demo on this page is a synthetic script, labeled as one on screen.
What does gohotel.io cost?
Small properties pay $199 a month for 500 minutes. Midscale hotels pay $999 a month for 2,500 minutes, and the deployment fee can be waived. Resorts are quoted after a discovery session. Rooms, concurrent calls, call scope and the CRM decide the plan. Prices as of October 13, 2026.
Who handles complaints and off-script requests?
A person does. gohotel.io takes each request, sorts it and sends it to the right one of nine departments. Complaints, requests outside the script and decisions that depend on availability go to your staff, and the departments still do the work itself.